Customer Success Manager — Regulated Industries
Systems-focused designer with strong UX instincts and clean interface sensibility.
New York
Remote
We’re looking for a Customer Success Manager who understands finance operations in regulated environments.
You’ll partner with law firms, financial institutions, and healthcare organizations to implement Aro thoughtfully—ensuring workflows align with real operational structures.
What you’ll do:
• Guide onboarding and implementation across regulated clients
• Translate customer workflows into structured product feedback
• Monitor performance metrics like DSO, exception rates, and cycle time
• Support compliance-related questions and operational best practices
• Build trusted relationships with finance leaders
What we’re looking for:
• Experience working with finance teams
• Strong communication and structured thinking
• Comfort discussing compliance and operational nuance
• Calm problem-solving mindset
Why Aro?
We measure success by operational improvement—not feature adoption. You’ll work closely with sophisticated finance teams and help them implement systems that genuinely reduce friction.
Sound like you?
We’d love to hear from you so apply now.
Apply Now
We keep it simple. Just tell us who you are, show us what you’ve done, and let us know why this role feels right. No cover letter required—just clarity, curiosity, and a signal that you care.